Warranty Policy

Bosma Nature is committed to providing reliable outdoor optics and accessories backed by a simple and straightforward warranty program.

The warranty period begins on the original date of purchase shown on the purchase receipt or order confirmation. Warranty coverage applies only to products purchased in the country where the product is sold by Bosma Nature or through an authorized Bosma Nature dealer.

All products purchased directly from Bosma Nature or authorized dealers are covered against defects in materials and workmanship during the applicable warranty period.

Warranty coverage varies by product category. Please refer to the warranty period table below.

 

1. Official Warranty Statement

To ensure your warranty rights, please purchase Bosma Nature products only through our official website www.bosmanature.com or authorized dealers.

Products purchased through unauthorized channels, including websites that are not officially recognized by Bosma Nature, may not be eligible for warranty service or customer support.

Bosma Nature reserves the right to refuse warranty claims for products purchased from unauthorized sellers.

 

2. Warranty Period

 

Product Category/Objects	Warranty Period
Main part of telescope	3 Years
Main part of astronomical camera	3 Years
Main part of electronic eyepiece	3 Years
Scope	24 Months
Eyepiece, Filter, Zenith mirror	12 Months
Adapter ring, Phone adapter, Tripod	12 Months
Heating tape	12 Months
Cleaning kit, Telescope cover	12 Months

 

Note: Warranty coverage applies only to defects in materials and workmanship under normal use.

 

3. 30-Day No-Questions-Asked Return Guarantee

Bosma Nature offers a 30-day return guarantee for products purchased directly from Bosma Nature.

Within 30 days of purchase, customers may return an undamaged product for a refund, subject to the following conditions: 

• • The product must be unused or in resalable condition;
  • All original accessories must be included;
  • The original packaging must be included;
  • The product must be returned with all included parts and documentation.

To help us process your refund efficiently, please provide the following information after shipping your return:

• • Shipping carrier information;
  • Return tracking number.

Once the returned product arrives at our warehouse, Bosma Nature will inspect the item and verify that it meets the return requirements.

Approved refunds will be issued to the original payment method used for the purchase. Refunds are generally processed within 3–7 business days after the returned item has been received and inspected.

 

4. Warranty Claims for Quality-Related Issues

If your Bosma Nature product has a confirmed defect in materials or workmanship during the warranty period, Bosma Nature will provide warranty service according to the situation, including repair, replacement, or other appropriate solutions.

Before returning any product, customers must contact Bosma Nature Customer Support and receive return instructions.

Do not send products back without prior authorization. Unauthorized returns may not be accepted or processed.

For products that require return inspection:

• • Customers must return the defective product identified in the warranty claim;
  • The returned product must match the product covered by the warranty claim;
  • Failure to return the defective product or returning an incorrect product may result in denial of warranty service.

Customers are responsible for return shipping costs in the following situations:

• • The product is returned for reasons unrelated to a confirmed quality issue;
  • The customer returns the product without prior authorization;
  • An incorrect item is returned;
  • The product is claimed to be defective but is found to be functioning properly after inspection;
  • Additional costs caused by unauthorized returns.

For confirmed warranty defects, Bosma Nature will provide appropriate assistance according to the warranty process.

 

5. Warranty Exclusions

This warranty does not cover:

• • Products purchased from unauthorized sellers or channels;
  • Products without valid proof of purchase;
  • Damage caused by misuse, abuse, accidents, improper storage, or improper operation;
  • Damage caused by accessories, software, or equipment not supplied or approved by Bosma Nature;
  • Products that have been disassembled, modified, repaired, or altered by unauthorized personnel;
  • Repairs performed using non-original replacement parts;
  • Products with missing, altered, damaged, or unreadable serial numbers;
  • Damage caused by corrosion, oxidation, moisture exposure, or improper environmental conditions;
  • Lost or stolen products;
  • Cosmetic damage that does not affect product functionality;
  • Products that are outside the warranty period;
  • Customer preference changes or dissatisfaction unrelated to product quality.