Skip to content

Shipping policy

Bosma Nature is committed to providing reliable and convenient shipping services for customers worldwide.

We currently ship Bosma Nature products internationally from our global fulfillment locations. Shipping options, costs, and delivery times may vary depending on the destination, product availability, and shipping method selected at checkout.

 

1. Order Processing Time

Orders for in-stock products are typically processed and shipped within: 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note:

    • Orders placed on weekends or public holidays will be processed on the next business day.
    • Processing times may be extended during major holidays, promotional events, or unexpected circumstances.
    • Pre-order products will ship according to the estimated shipping date shown on the product page.

 

2. Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping address.

Typical delivery times:

    • Standard Shipping: 7–25 Business Days
    • Express Shipping: 5–15 Business Days

Delivery times are estimates and may vary due to:

    • Customs clearance;
    • Weather conditions;
    • Carrier delays;
    • Holidays;
    • Other circumstances beyond Bosma Nature’s control.

 

3. Shipping Costs

We provide convenient shipping options to ensure your products arrive safely and efficiently.

    • Free Standard Shipping: Available for orders totaling $299 or more.
    • Standard Shipping Fee: A flat rate of $30 applies to orders under $299.

Need your order sooner? For expedited shipping options, please contact Customer Support with your order/products details, and shipping info. Our team will help you check available express services, delivery estimates, and applicable shipping fees based on your location. 

 

4. International Shipping & Customs Duties

Bosma Nature ships products to customers worldwide. For international orders:

    • Import duties, taxes, customs fees, and other charges may apply depending on your country's regulations;
    • These charges are the responsibility of the customer unless otherwise stated;
    • Customs clearance procedures may cause additional delays.

Bosma Nature is not responsible for delays caused by customs authorities.

 

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

You can track your shipment through your order page, or through the carrier's tracking system or using: 17TRACK Order Tracking

If your tracking information has not updated for an extended period, please contact our customer support team.

 

6. Shipping Restrictions

Currently, Bosma Nature ships to most countries worldwide.

However, some locations may have shipping restrictions due to:

    • Carrier limitations;
    • Customs regulations;
    • Remote area restrictions.

If your address is considered a remote delivery area by the carrier, additional shipping charges may apply. If any additional fee is required, Bosma Nature will contact you before shipment.

 

7. Multiple Package Shipments

If your order contains multiple products, your items may be shipped separately depending on:

    • Product availability;
    • Warehouse location;
    • Package size restrictions.

You may receive multiple tracking numbers.

Please allow additional time for all packages to arrive before contacting customer support.

 

8. Address Changes

Please carefully check your shipping address before completing your order.

If you need to change your shipping address, please contact Bosma Nature Customer Support as soon as possible.

Once an order has been shipped, we are unable to modify the delivery address or redirect the package.

Bosma Nature is not responsible for delays or losses caused by incorrect shipping information provided by the customer.

 

9. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, or contains an incorrect item, or does not arrive within the expected delivery timeframe, please contact Bosma Nature Customer Support.

Please provide:

    • Order number;
    • Description of the issue;
    • Photos or videos (if applicable);
    • Shipping information.

Our support team will investigate and provide an appropriate solution.

 

10. Contact Us

For any questions regarding your order or shipment, please contact us via email at sales@bosmanature.com. Our customer support team will be happy to assist you.